By placing on order through www.unionstreetglass.com, you agree to abide by our store policies. You can also place orders by phone Monday through Friday, from 7am to 3pm Pacific Time by calling us at: 888.451.7752.
The following information should answer any questions you may have. If not, please contact us at 888 451-7752 or inquire here. We strive to respond to all requests within 3 business days.
Secure Online Ordering
We have taken every precaution to ensure the security of your personal information. You can safely place your order online 24 hours a day, 7 days a week.
We accept the following methods of payment:
Money Order, Cashiers Check or Credit Card Payment via phone or fax
Orders are authorized/charged at the time the order is placed. You can cancel an order for a refund prior to shipment by contacting us at 888 451-7752. If you want to cancel your order after it has shipped, the return policies below will apply.
We do not accept personal checks. Orders paid by money orders or cashiers checks will be held until we receive the payment, and the funds clear our account.
Orders placed from outside the USA may require special verification. We will contact you directly if we need further information. Please be particularly careful that your phone number and email address is correct. If we cannot reach you, your order may be canceled.
8.75% sales tax will be added to all purchases shipped to California addresses.
Promotional Offers and Coupon Codes
From time to time, we offer special promotions and coupon codes. Coupon codes may not be applicable to certain products. If you receive a coupon code, you must enter it when prompted before submitting your order. Limit one coupon code per order. Coupon codes are not accepted for phone orders.
Although we strive to ship your orders as quickly as possible, due to the nature of our handcrafted products, we may not have the items you purchase in stock. When ordering online, please be prepared for a 4-6 week lead-time. We will confirm your order within 3 business days via email with specific lead times for the pieces you have ordered. You will also be notified via email when your order ships.
For standard orders, we ship via UPS Ground Service. A tracking number will be e-mailed to you once your order has shipped. If you require a faster shipping method, such as Next Day, 2nd Day or 3rd Day Air, please contact us at 888 451-7752 and we will help you select the best option.
Our UPS Ground shipping rates are calculated at 9% of the total value of your order. We will quote specific shipping costs for faster services when you contact us to request Next Day, 2nd Day, or 3rd Day options.
Shipping Status and Tracking
As soon as your order ships, you will receive a tracking number via e-mail. You can use this number to track your shipment at www.ups.com.
Changing or Canceling an Order
Your order cannot be changed or canceled after it has shipped. Please contact us by phone at 888 451-7752 if you would like to change or cancel your order. We do not accept changes or cancellations via email, snail mail or fax
Our Return Policy
Remember, glass is extremely fragile! We do not warranty against breakage over the lifetime of the product.
Please inspect your glass very carefully when it arrives, and report any defects or damages within 3 business days by calling us at 888 451-7752. We will absolutely not accept any claims if they are reported after 2 weeks of delivery. We will contact UPS and file a claim for you, and we will do our best to ship replacements for you as quickly as possible. When you file your damage claim with us, we will estimate the shipping lead-time for your replacement product. Although we take care in packing each piece using industry-leading techniques, glass does tend to break occasionally! If you receive a damaged item, please do not ship it back to us or throw it away. UPS will inspect the item and package within 5 business days and ship it back to us at no cost.
If you decide that you do not like the work you have purchased, please contact us at 888 451-7752 within 2 weeks of receiving your order. We will issue you an RA number, and you can return the item for exchange, or a refund less shipping costs and a restocking fee of 25%. Sale items and custom items are absolutely not returnable for any reasons. You will be solely responsible for packaging, insuring, clearly marking the RA number on the package, and shipping the product so that it arrives at our studio in resalable condition. We will not release exchanges or issue refunds unless the product arrives safely. We will not issue any refunds for product that is returned without an RA number. Shipping charges apply for all returns and exchanges unless we confirm that the product was damaged or defective.
Only qualified electricians should install our light fixtures. In the event your electrician has trouble installing our fixtures, please contact us directly at 888 451-7752 or , and we will do our best to respond to your questions by the end of the following business day.
We hope that you enjoy the glass you purchase from us as much as we enjoy designing and creating it for you, and we hope that you cherish it for years to come. Thank you for your interest in our art, and supporting family owned business!